Lost Property 

From time to time belongings will accidently be left behind on our Coaches. If you think you have left something behind, please call us during office hours on 0121 733 8389 and we will try to trace your property.

When calling if you could inform us of the details of the item and the coach/route you were travelling on to help us locate your item/s.

The Public Service Vehicles (Lost Property) Regulations 1978

PSV Lost Property Policy & Regulations

Lost something on one of our vehicles? Here’s how the process works under the Public Service Vehicles (Lost Property) Regulations 1978.

What the Regulations Cover

These regulations apply to any item accidentally left on a Public Service Vehicle (PSV) such as a bus or coach. Items lost at bus stops, depots, or stations fall outside these rules and are handled under our own company policy.

How Lost Property Is Handled

1. Items Found on the Vehicle

Any property found on board should be handed immediately to the driver.
At the end of each journey, the driver will carry out a search of the vehicle for left-behind items.

2. Safe Storage

All found items are stored securely in our lost-property office until claimed or disposed of in line with regulations.

3. Record Keeping

We maintain a detailed log of all items found, including:

• Description of the item

• Where and when it was found

• Name/contact details of the claimant (if known)

• Final outcome (returned, disposed of, etc.)

Records are kept for a minimum of 12 months.

Claiming Lost Property

To reclaim an item, the owner must provide sufficient proof of ownership (e.g., description, identification, unique details).

Items are returned free of charge, although standard retrieval fees (set by the regulations) may apply depending on the item type and value.

Retention Periods & Disposal

• Standard items: Kept for up to 1 month.

• Perishable items: May be disposed of after 48 hours.

• Hazardous or objectionable items: May be disposed of immediately.

If unclaimed after the retention period, items may be sold, donated, recycled, or disposed of in line with PSV regulations.

Charges

The regulations allow operators to apply standard retrieval fees for claimed items. Charges vary depending on the type and value of the item (e.g., small items, clothing, valuables, money). These fees help cover administration and storage.

Important Notes

• We are not liable for items lost on the vehicle, but we follow all legal steps to store and return property when found.

• Items lost away from the vehicle (e.g., at stops or roadside pick-up points) are not covered by PSV lost property regulations